Order & delivery
Where your parcel is, what duties apply, or a delivery that has gone quiet.
Contact us
A
person reads
every message.
Order questions, returns, materials, gifting or a second opinion before you buy — write below and we usually answer within one business day.
Write to us
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- —
- Studio
- Guangzhou · China
- Response time
- Within 1 business day
- Hours
- Mon–Fri, 09:00–18:00 (GMT+8)
Pick the right door
Four things people write to us about most.
If one of these is yours, choose it and you will skip a round of questions.
Returns & exchanges
30 days from delivery on unused pieces. We cover the cost when the fault is ours.
Materials & authenticity
Where the clay, jade or silk comes from, and why we grade it the way we do.
Gifting & bulk
Gift messages, wedding and corporate orders, and sets we can put together for you.
Before you write
The answers most people are looking for, in one place.
Dispatched from the maker's city, usually 5–12 business days in transit, with tracking. Shipping is free on orders over $150 and a flat $18 below that. Duties are already included in the total you see at checkout.
No. What you pay at checkout is the final amount — duties and import taxes are settled by us. Courier staff should never ask you for money. If anyone does, write to us before paying.
Write to us within 30 days of delivery with your order number. Everything must be unused and in its original packaging, apart from incense and tea, which cannot be returned once opened. If the piece arrived damaged or is not as described, we pay the return shipping and you can choose a replacement or a refund.
Every jade and silver piece is examined by an independent gemmologist before listing, and the report number is printed on the card in the box. Treated, dyed or imitation material is stated as such on the product page — we will not sell it described as anything else.
Yes, by default. Every order is double-boxed with a presentation box inside, the price is never printed on the card, and there is a field for a gift message at checkout. We write it out by hand.
We deliver to 40+ countries across North America, Europe, Asia-Pacific and the Middle East. If your country is not listed at checkout, write to us — for restricted materials such as certain woods and animal-derived goods we have to check the route first.
Still deciding?
Send us the room, the person and the budget. We will suggest two or three pieces — and tell you plainly if we think the answer is nothing at all.